Domestic Shipping: Australia Wide
Dragon Loot has a 3 day turnaround for shipping, meaning we can take up to 3 days before shipping your product. Please do not contact us within the 3 days asking for updates/progress of your shipping. If after 3 days, your order has not progressed in your account, then please do contact us for updates as there may be a delay (we will do our best to inform you of delays during the 3 day turnaround if any). In saying that, when we can send earlier, we will 🙂
Single Cards will ship by letter without tracking.
Larger Single Card orders may ship as a parcel.
Larger items will ship as a parcel.
Duration:
We use Australia Post and therefore any delays with Australia Post are not our responsibility. Please check with Australia Post if there are delays.
Generally allow anywhere from 3 to 15 Business days for any delivery that is not express.
For express please allow from 2 to 7 Business days.
During peak times of the year such as Christmas, you are advised to order EARLY to avoid disappointment of not receiving your purchases on-time. We will not take responsibility for any delays in shipping where Australia Post are experiencing high demand.
Protection during shipping:
We will ensure all items are sent with enough protection in the box or envelope/satchel. If you feel you want us to provide extra protection, please contact us for a quote as there will be additional fees for upgraded shipping methods and/or extra insurance.
Pre-Orders:
If you buy in-stock items with your Pre-Order items, we will HOLD all your items until the Pre-Order items arrive and then ship everything at once. Manufacturer Scheduled Release of Pre-Orders may change at any time causing delays. We highly recommend you complete Pre-Order purchases separately from in-stock items.
Special Order:
We provide a Special Order service for any items that are currently out of stock. “Special Order” will be in the title of the product to help you identify them. When you place a Special Order with us for an item that is not in stock, we will fulfil the order for you from our Japanese Warehouse Directly. These orders are ONLY FOR DOMESTIC AUSTRALIA! Products will be sent via DHL to your location. Please allow from 3 to 6 Days for delivery and a signature will be required! If your delivery driver cannot obtain a signature, he/she may return the item to the nearest depot. You will then need to arrange for re-delivery or collection from depot. There may be extra fees for a missed delivery and this is not related to Dragon Loot, therefore we cannot take responsibility for that. A tracking number will be provided. Special Orders have a minimum quantity from 1 to 4 products per special order, so please read the description of the special order product.
You are solely responsible for payment of any or all customs fees, taxes, duties using our special order services. If you use this service, please keep an eye on your emails and texts messages.